Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information — name, email address, company, and job title when you register
• Professional data — publicly available professional information used to create and maintain profiles
• Submitted references — content you submit about other professionals
• Usage data — pages visited, search queries, and interactions with the Service
• Payment information — processed securely by our payment provider; we do not store card details

2. How We Use Your Information

We use collected information to:

• Provide and improve the Service
• Process payments and manage subscriptions
• Send transactional emails related to your account
• Generate and improve Clout Scores
• Comply with legal obligations

3. Professional Profile Data

Broken Window indexes publicly available professional information including names, job titles, employers, and career history. This data is sourced from public filings (including SEC Edgar), public web sources, and user submissions. Individuals may request removal of their profile by contacting us.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who assist in operating the platform (e.g., hosting, payment processing)
• Law enforcement when required by law
• Successors in the event of a merger or acquisition

5. Cookies

We use cookies for session management and analytics. You can disable cookies in your browser settings, but some features may not function correctly.

6. Data Retention

We retain account data for as long as your account is active. Submitted references are retained indefinitely unless a removal request is approved. You may request deletion of your account data by contacting us.

7. Security

We implement industry-standard security measures including encrypted connections (HTTPS) and hashed passwords. No system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@brokenwindow.ai.

9. Children

The Service is not directed at children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a notice on the Service.

11. Contact

For privacy questions or data requests, contact us at support@brokenwindow.ai or (302) 310-4497.