Freshworks Inc. is a software-as-a-service company that provides cloud-based customer experience and business software solutions. The company offers a suite of products including customer support, sales CRM, marketing automation, and IT service management tools designed to help businesses engage with their customers and manage internal operations. Freshworks serves over 60,000 organizations worldwide across various industries through its integrated platform that aims to make it easy for companies to delight their customers and employees.

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