Notable Facts
→Co-founder and Chief Strategy Officer of Intercom, a $1B+ valuation company
→Previously co-founded Exceptional (acquired by Rackspace)
→PhD researcher and former university computer science lecturer
→Author of multiple books on product management and customer engagement
→Regular conference speaker at major tech events globally
→Hosts Intercom on Product podcast
→Has 46K Twitter followers and 500+ LinkedIn connections
→Based in Dublin, Ireland with experience in San Francisco